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Website SLA Packages

Level 2

$ 300
Monthly

2 Hours
Support Time
Quarterly
Traffic Stats
Quarterly
Health Check
24/7 Site Monitoring

Select Plan

Level 5

$ 725
Monthly

5 Hours
Support Time
Quarterly
Traffic Stats
Quarterly
Health Check
24/7 Site Monitoring

Select Plan

Level 10

$ 1350
Monthly

level 20

$ 2400*
Monthly

20 Hours
Support Time
Quarterly
Traffic Stats
Quarterly
Health Check
24/7 Site Monitoring

Select Plan

* Level 20 also includes biannual stat analysis (1 each six months)

NOTE: Clicking the Select Plan buttons will direct you to our Support Website

Service Level Agreement

Support packages are designed to keep your website up to date with a predictable monthly fee based on your needs. Plans are based on a discounted hourly rate (Normally $150) and/or include additional services.

Services Details:

Response to all enquiries within 2 hours (9am-5pm Mon-Fri)
XX hours support time each month (includes making changes to your website, telephone support and consultation) plus

Monthly site wide link check report
Quarterly site traffic statistics report
(level of detail may depend on information available from your hosting company)
Quarterly site health check - we test your contact forms, shopping carts and other interactive elements
24/7 site monitoring - your website will be constantly monitored to ensure that it is live. The minute it goes offline we will troubleshoot issues for websites hosted with The Donaldson Group or contact you if hosted elsewhere

The contract term is 6 months. Contracts are payable monthly, in advance via a credit card only.

Support

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Common Website Support Tasks Include:

Content and image updates
Test and fix any functionality issues

Adding, building forms or new functionality
Make your website more search engine friendly SEO
Telephone support and consulting
Strategy, planning and review sessions
Social media strategy, execution, monitoring or content creation
EMS: list management, campaign development, Click through reporting
CMS, ECOM

Even if we did not design and build your website, we can support, manage, improve and maintain your website or websites efficiently and cost effectively.

We can provide you with a tailor-made package developed to match your specific needs.